Question 1

What is Moconnect?

Accepted Answer

Moconnect is a marketplace platform that brings together sellers, buyers, and couriers on one platform. It allows businesses to discover products, request quotations, join group buying orders, and transact securely through an escrow-backed payment system. Every delivery is confirmed. Every payment is protected.

Question 2

How does Moconnect work for buyers?

Accepted Answer

Buyers on Moconnect can browse thousands of products from verified suppliers, join group orders to unlock bulk pricing, submit Requests for Quotation (RFQs) to compare prices from multiple suppliers, and pay securely through an escrow system. Delivery is handled by Moconnect's courier network.

Question 3

How do I become a supplier on Moconnect?

Accepted Answer

To become a supplier on Moconnect, visit moconnect.co/start_selling and complete the supplier registration form. Once verified, you can list products, manage inventory, respond to RFQs, and reach buyers on the platform.

Question 4

What are group orders on Moconnect?

Accepted Answer

Group orders on Moconnect allow multiple buyers to pool their purchasing power to meet minimum order quantities and unlock wholesale bulk pricing. Buyers can join an existing group order for a product rather than buying individually.

Question 5

Who can use Moconnect?

Accepted Answer

Moconnect is open to sellers, buyers, and couriers. Any business or individual looking to buy, sell, or deliver can join the platform. Sellers manage their entire business in one place. Buyers access a wide catalog of verified products. Couriers handle last-mile delivery.

Question 6

How does Moconnect ensure secure payments?

Accepted Answer

Moconnect uses an escrow-backed payment system. Buyer funds are held securely and only released to the supplier after the order has been delivered and confirmed. This protects both buyers and suppliers from fraud.

Question 7

What is an RFQ on Moconnect?

Accepted Answer

An RFQ (Request for Quotation) on Moconnect allows buyers to describe what they need and receive competitive price quotes from multiple verified suppliers at once. This is ideal for bulk purchases or sourcing products not yet listed in the catalog.

Question 8

How do I contact Moconnect support?

Accepted Answer

You can contact Moconnect support by email at support@moconnect.co or by phone at +254758375489.