Question 1

What is Moconnect?

Accepted Answer

Moconnect is a B2B marketplace based in Nairobi, Kenya that connects suppliers and buyers across Africa. It allows businesses to discover products, request quotations, join group buying orders, and transact securely through an escrow-backed payment system.

Question 2

How does Moconnect work for buyers?

Accepted Answer

Buyers on Moconnect can browse thousands of products from verified suppliers, join group orders to unlock bulk pricing, submit Requests for Quotation (RFQs) to compare prices from multiple suppliers, and pay securely through an escrow system. Delivery is handled by Moconnect's courier network.

Question 3

How do I become a supplier on Moconnect?

Accepted Answer

To become a supplier on Moconnect, visit moconnect.co/start_selling and complete the supplier registration form. Once verified, you can list products, manage inventory, respond to RFQs, and reach buyers across Africa.

Question 4

What are group orders on Moconnect?

Accepted Answer

Group orders on Moconnect allow multiple buyers to pool their purchasing power to meet minimum order quantities and unlock wholesale bulk pricing. Buyers can join an existing group order for a product rather than buying individually.

Question 5

Is Moconnect available outside Kenya?

Accepted Answer

Yes. While Moconnect is headquartered in Nairobi, Kenya, it connects suppliers and buyers across sub-Saharan Africa and is expanding its reach across the continent. The platform supports trade across African markets.

Question 6

How does Moconnect ensure secure payments?

Accepted Answer

Moconnect uses an escrow-backed payment system. Buyer funds are held securely and only released to the supplier after the order has been delivered and confirmed. This protects both buyers and suppliers from fraud.

Question 7

What is an RFQ on Moconnect?

Accepted Answer

An RFQ (Request for Quotation) on Moconnect allows buyers to describe what they need and receive competitive price quotes from multiple verified suppliers at once. This is ideal for bulk purchases or sourcing products not yet listed in the catalog.

Question 8

How do I contact Moconnect support?

Accepted Answer

You can contact Moconnect support by email at support@moconnect.co or by phone at +254 758 375 489. Support is available in English and Swahili.